By Douglas Holmes
Brings jointly the simplest perform examples to color a transparent, functional photo of the way expertise and the values of e-commerce is helping to handle every little thing from the surroundings to legal justice and safeguard.
Read Online or Download eGov: E-Business Strategies for Government PDF
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Additional resources for eGov: E-Business Strategies for Government
Government e-business requires systems integration skills and people who can develop middleware to link together different legacy systems to the open standards of the internet. Those who are recruited and trained to do this kind of work are quickly snapped up by the higher-paying, higher-flying private sector. Project-management skills are also beyond the level of smaller agencies and local authorities. So as governments come under pressure to meet the digital expectations of their citizens, private high-tech companies will increasingly be called in to implement solutions quickly, regardless of whether they’re seen as a necessary evil or a great opportunity.
Clear and simple security checks are used to confirm a caller’s identity and all information about residents is kept confidential and secure. The technology monitors services and records information about which services residents need, what services they are interested in, and areas where they are experiencing problems. So, as well as allowing it to deal with complaints and enquiries, the council gets an overall picture of how it provides its services. By getting a more integrated view of interactions with citizens through correlating database information about people’s location, status, dependants, and so on, governments are more able to identify individuals’ current situation and, by implication, gain an understanding of their future needs.
These portal companies make money through traditional reseller models, collecting a percentage of the products they sell. With payments made online, procurement cycles are shortened, the double or triple rekeying of data into a financial management system is eliminated, and the paper purchase order is replaced by an electronic file that is born with the placement of an order and lives through to the receipt and distribution of the purchased item. The Department of Natural Resources and Environment (NRE) in the state of Victoria, Australia, was a typical government agency, with procurement carried out by more than 2,500 field staff using paper requisition forms.